Help

How do I sign in?#

There is no password. On the You tab, type your email and tap Send my code. We email you a six-digit code; type it in the app. The code works for 10 minutes. The first time, you also pick a username (your @handle, which never changes) and a display name.

The code didn’t arrive#

• Check your spam or junk folder. The email comes from Dirtmo, noreply@e.dirtmo.com.
• Wait 30 seconds, then tap Didn’t get it? Send a new code. Use the newest code.
• Asking many times in a row can pause sending for a few minutes. Wait, then try once more.
• Still nothing? Email support@dirtmo.com from the same address.

Recording without signal#

Recording needs an account but no network. Sign in once with signal; after that, rides record and save on the phone with none. Each ride uploads by itself when you’re back in range.

For the map out there, download your area first: You → Settings → Offline maps. While you have signal, the app also saves the map around you on its own.

Keep the phone in a pocket#

Start the ride, lock the phone and put it in a pocket or pack. Recording keeps going with the screen off, and the ride shows on the Lock Screen. Dirtmo needs Location set to While Using with Precise Location on; the app tells you if either is off.

Don’t swipe the app away during a ride. Nothing can record after the app is force-quit, the phone restarts or the battery dies. The app keeps every point it saved and shows the gap.

Forgot to stop recording?#

Tap Crop start or end on the finish screen, before anything leaves the phone. Later, open the ride, tap ···, then Crop ride. Either one cuts off the drive home.

Privacy zones#

You → Settings → Privacy zones. Add a circle around your home or anywhere you don’t want shown. Every map others see of your rides has the zone cut out, and so do trails you propose and your live location. The cut is a bit bigger than your circle and not centred on it, so the middle can’t be worked out. Your original recording is never shared.

Who sees a ride#

You choose on each ride, under Who sees it:

• Public (the default): anyone who can see your profile. That is every rider while your profile is public, and only friends once you turn on Private profile in Settings.
• People tagged on this ride: you and the friends you tagged.
• Only me: nobody else, not even in totals or leaderboards.

Others see a cleaned-up map with your privacy zones cut, the ride’s title and its start time. A ride on a trail the club keeps hidden stays yours alone. To change it later, tap the choice under the ride’s name.

Trail times and leaderboards#

Share my times (Settings, on by default) puts your best trail times on leaderboards, your profile and your ride posts for anyone who can see your profile. Turn it off and only you see them. A trail’s popularity and usual time are anonymous totals over every rider, shown only once at least five riders are behind them.

Live location on group rides#

When you start a ride with friends, Who’s riding? lets you tag them and turn on Share my live location. Each friend gets an invite; nothing is shared until they say yes. Sharing is free; seeing friends on your map is part of Dirtmo Pro.

• Only Pro riders who joined the same ride see where you are, and only while you ride.
• Only your latest position is kept, never a trail of where you’ve been.
• Inside your privacy zones you show as hidden.
• It ends with the ride. Stop sharing my location ends it for you any time. Positions are deleted when the ride ends, and after 12 hours at most.

How does Pit crew work?#

In Settings, open Pit crew and invite someone with a link or code. They open it in Dirtmo without making an account. Pit crew is free, so the people at home can follow your ride.

They see where you are only while you record, never the line you rode or a position inside a privacy zone. Set Back by before you leave. Dirtmo checks with you first and alerts your crew if you are late, or if you stop for longer than your chosen time and don’t answer Are you OK?. Tap I’m fine to answer. Live positions and alerts need a connection; losing signal alone doesn’t send a safety alert.

Pit crew isn’t an emergency service: alerts can be late or never come, and nobody at Dirtmo is watching. The terms say more.

Choose Hide this ride from my crew before starting, or Hide this ride during a ride. A hidden ride cannot be shared with your crew again and sends no further alerts. You can remove someone in Pit crew whenever you want.

Your phone number#

Saying I’m in on a Looking for riders post gives your number to that post’s author and nobody else. It never shows on your profile or a post. Undo it and they no longer get it through Dirtmo, but a number they already copied can’t be taken back. Change or remove it in Edit profile.

What a trail’s status means#

Only the club that looks after a trail can put it under Caution or mark it Closed, and its word shows with the date. With no word from the club, Dirtmo shows no status, and that never means open.

Conditions like mud, a tree down or a closure sign come from riders. They’re dated and useful, but they are what one rider saw. Tap Still there or Cleared on a report to help keep them right.

A line on the map is not permission to ride#

Trails can cross private land, close for the season or change. Check access with the club or land manager, and ride within your ability. The terms say more.

Bullying, threats and getting help#

Bullying, harassment and threats break the terms. Report them as below: moderators remove what breaks the rules, and we suspend or close accounts that keep doing it. You can also block anyone, and they aren’t told.

If someone is in danger, call 911. For crisis support, call or text 988, in Canada and the United States.

Reporting a post or rider#

Tap ··· on a post or a comment, then Report, and say what’s wrong. For a profile photo, tap ··· on the rider’s profile, then Report profile photo. Reports are private: the rider isn’t told who reported. What you report is hidden from you straight away, and we review reports within 24 hours. To report a rider for something else, email support@dirtmo.com with their @handle.

Blocking someone#

Open Friends from your profile on You. Swipe left on a friend, or press and hold a friend or a request, and tap Block. It removes the friendship and every ride shared between you, both ways, and they can no longer find or tag you. They aren’t told. Unblock from the Blocked list at the bottom of Friends.

Deleting your account#

You → Settings → Edit profile → Delete account, at the bottom. The app says what goes, then emails you a code; the account is deleted once you enter it. Your profile, rides, trail times, posts, shares, friends and privacy zones go for everyone, and your rides go from the phone. It can’t be undone. The privacy policy says what happens after.

Getting a copy of your data#

Email support@dirtmo.com from your account’s address and we’ll send you a copy of what we hold about you, or correct it. Each of your own rides also exports as a GPX file: open the ride, tap ···, then Export GPX.

Changing your name#

Edit profile changes your display name once a month. Your @handle never changes, so a report always points to the same rider.